Article 1: Once you subscribe with us, it is considered that you agree with all our policies, including Refund, Privacy and TOS (Terms and Conditions of Service), even if you missed reading those.

Article 2: As a new client, you can purchase a 1-Day Trial account (24 hours) with unlimited access to check the quality of our service and get an idea of the playlist. Purchasing a plan after the trial period means you are satisfied with our service.

Article 3: We respect our clients, and we expect the same thing. Providing services and setting up a new account cost us fees.

Article 4: Refunds will ONLY cover you in the case of technical issues on our side. The refund reasons must be clear and acceptable. You cannot ask for a refund if the device that you use has a poor configuration, your internet speed is slow or bad, or any other possibilities that do not include our technical abilities to act from our side.

Article 5: We generally activate all subscriptions within 1 hour to 24 hours maximum after placing the order (sending all required information about your device) and submitting the payment. You have the right to claim a refund. If our team failed to activate your account within 48 hours.

Article 6: If you violate our Terms and Conditions and your account is suspended, you will not be able to get a refund

Article 7: After activation of your account, our dedicated support will help you set up your subscription in a very easy way by following simple steps. If you fail to install your account, you will not be able to claim a refund.

Article 8: We make every attempt to process the refund as quickly as possible. But our payment processor or your financial institution can take up to 21–30 days for the refund to reflect in your bank account or card.

Article 9: If you think you may be eligible for a refund, please contact our support at refund@civiciptv.com and indicate your account username or MAC address.

Article 10: We may update this policy from time to time without giving any prior notice.