Refund Policy


Article 1: Once you subscribe with us, it is considered you agreed with all our policies: Refund and TOS (Terms and conditions of Service) , even if you missed to read that.

Article 2: We can offer 24 Hours Free test account to our new clients to check quality of service and have an idea about the playlist. Purchasing a plan after trial period means you are satisfied with our service.

Article 3: We carefully respect our clients and we expect the same thing. Providing services and setting up a new account bring costs to us.

Article 4: Refund will ONLY covers you in case of technical issues comes from our side.
Refund's reasons must be clear and acceptable; You cannot ask for refund if the device that you use has poor configuration, or your internet speed is slow or bad / or any other possibilities that not include our technical abilities to act from our side.

Article 5: We generally activate all subscriptions within 1 hour to 24 hours maximum after placing the order and sending all required information about your device.
You have right to claim a refund If our team failed to respect the delay.

Article 6: If you violate our Terms and Conditions and your account is suspended you will not be able to get a refund.

Article 7: You will not be able to get a refund if you provide a wrong MAC address for MAG BOX devices. Also we cannot change subscription from MAG to M3U.

Article 8: After activation of your account our dedicated support will help you to setup your subscription in very easy way following simple steps, however if you fail to install your account you will not be able to claim a refund.

Article 9: We make every attempt to process the refund as quickly as possible. But our payment processor or your financial institution can take up to 21-30 days for the refund to reflect in your bank account/card.

Article 10: If you think may be eligible for a refund please contact our support using the same email address used for buying the service and indicate your M3U username or MAC address.