Terms and Conditions

Last update: July 17, 2022

Article 1: Agreement
Kindly ensure reading and understanding our terms and conditions before placing the order Consequently, by accessing or using any of the CIVICIPTV services, you acknowledge and consent to the below terms and conditions

Article 2: Updates
We may, at any time, and at our sole discretion, adjust these Terms and Conditions of Use, including our Privacy Policy and Refund Policy, with or without prior notice to the Client. Any such alteration will be effective instantly upon open posting. Your proceeded use of our Service and this Site following any such alteration constitutes your acknowledgment of these adjusted Terms.

Article 3: Services
CIVICIPTV provides IPTV subscriptions as digital format (No physical items). we only offer subscriptions to service to watch Live TV Channels and VOD (Video On Demand may be movie or serie). CIVICIPTV is a provider of IPTV service, We are not responsible for any content presented.

Article 4: Age
In order to become a client and subscribe to our services, you must be 18 years old or older.

Article 5: Usage
CIVICIPTV doesn’t allow any type of re-streaming, transmit the content or distribute any of the content provided. - It is forbidden to share your account or re-stream, distribute, broadcast or transmit the content either directly or through the use of any device, software, internet site, web-based service, or other means. No respect of this term will result in permanent suspension of your account and device ban without prior notice and without possibility of refund.
- Each subscription allows only 1 connection.

Article 6: Multi-usage
You can only have one active stream open at any given time. We provide Multi-Room Option which allow you watch on multiple devices at the same time. Non respect may conclude to deactivation of account without prior notice.

Article 7: Playlist
TV Channels and VOD are subject to change, update or removal at any time and without prior notice.
Any change in the categories or anything included in the content can happen anytime.
CIVICIPTV don’t have any control over the content provided or EPG or any updates happen to them. The number of channels and movies in the VOD library can be changes based on the update we do every week.

Article 8: Pricing
All prices are in USD
CIVICIPTV provided services are subject to change, update at anytime and without prior notice.
Discounts and promotions could occur anytime, in case a service purchased before the offer it can’t be refunded to utilize the offer

Article 9: Newsletter
We may send promotional offers and deals concerning our service weekly or monthly. We make sure to include an unsubscribe link into all our marketing email to let you opt-out easily whenever you like. We will delete your email from all our lists and databases within 3 business days.
If you continue receiving email from our brand / domain please check the header and reclam to us if there is an spoofing of our domain by 3rd party.

Article 10: Quality of Content
Due to the nature of IPTV and the factors it depend on such as Internet Service Provider, Internet Speed, Bandwidth, Streaming sources and many other variables, We can’t guarantee that any of the content will be working 100% all the time , it’s possible to find issues like buffering , freezing or not working content
Therefore, ensure having high speed internet connection and that your ISP allows IPTV servers to reduce the possibility of having issues.
A perfect viewing experience relies upon your network access and device capabilities. The elements will be based on your location, internet capacity, the quantity of devices connected to the same network, the content you have chosen, and the configuration of the device you are using.Subsequently, CIVICIPTV can’t make any guarantees about the content in these regards

Article 11: Unsupported region(s)
Our service work anywhere in the world AS LONG AS your Internet Service Provider is not blocking our services. Currently our service is not available in Italy.

Article 12: Accuracy of information
All the data you submit to our database must be accurate and updated. Please keep your passwords safe. You won’t need to uncover it to any CIVICIPTV agents. You are unique responsible for all utilization of your account.
You must be the owner or has the right to use the payment method used to purchase any service from us. You are responsible in case of any Fraud.

Article 13: Compatibility
In order to access the services, you must use devices that meet the system and compatibility prerequisites that we establish in our Help center.

Article 14: Internet service and data usage
You are in charge of any expenses related to your network access used to get to our services. Client is responsible for any expenses or charges related to his data usage or internet fees

Article 15: Purchase process
Clicking on buttons "Place Order & Pay" or "Apply Now" for trials, that means you agreed with all our terms and policies.
In order to make a purchase, you will need to follow the ordering procedures described via the service. Pricing details for products and the procedures for payment and delivery are displayed via the service, and are subject to change without notice.
You must be the owner or has the right to use the payment method used to purchase any service from us. You are responsible in case of any Fraud.
Payments process handling by third parties organizations (Paypal or other secured payment gateways).

Article 16: Suspension and downtime
In extension of our rights to end or suspend your access delineated above, you acknowledge that: your access and usage of the services might be suspended for the length of any sudden or unscheduled downtime or unavailability of any portion or all of the services for any reason. All correspondences and notice to be made or offered in understanding with this Agreement ought to be in the English language. We maintain all authority to instantly end or limit your use of the services or access to content at any time, without notice or liability, if CIVICIPTV determines in its sole discretion that you have breached these Terms, disregarded any law, rule, or regulation. The CIVICIPTV logo, and other CIVICIPTV marks, graphics, scripts, are trademarks of CIVICIPTV. None of the CIVICIPTV trademarks may be copied, downloaded, or otherwise exploited. in addition to our right and conditions to terminate or disable the subscription, you confirm and agree on downtime in case of server maintenance or any update or server related issues, you will not be informed of these before they occur.
All communications and terms to be made or offered in understanding with this Agreement need to be in the English language. We have the authority and right to immediately end or limit your use of the services or access to content any moment, without prior notice or liability, in case CIVICIPTV decides in its sole discretion that you have breached any of the above terms and conditions, any law or regulation over any content including
– CIVICIPTV logo, and other CIVICIPTV trademarks, photos, written content, are owned by CIVICIPTV. All of IPTV Palace trademarks can’t be copied, downloaded, shared or used in any mean

Article 17: Adult (xxx)
Our playlists (TV Channels / VOD) DO NOT include any Adult / Pornographic content.

Article 18: Free Test / Trial accounts

  • • You can claim it only once.
  • • Only for your personal use.
  • • Valid for 24 hours.
  • • Not available during Live Sport Match days.

Please do not hesitate to contact us if you have any inquiry