F.A.Q.

  • Answers you need

Frequently Asked Questions

  • What is IPTV?
    IPTV (Internet Protocol Television) is a new technology based on the Internet network allowing you to watch TV and VOD wherever without limitations of traditional materials (dish / antenna / cables). The main advantage is the high quality and low-cost budget.
  • What are the advantages of IPTV?
    IPTV is the future. The main advantage is the high quality with low-cost budget. You can see any channel from any country. Satellite cannot bring signals the globe to your geographic location. Also it gives you the option to watch from any device.
  • What TV channels are included?
    Our plans include all types of channels from all countries and languages to satisfy all genders and ages:
    News, Documentary, Sport, Kids, Music, Entrainment , and more ... To have more idea please visit this page.
    CIVICIPTV provides the most ultimate list of world premium networks channels and the biggest library of exclusive VOD. However, if you do not find what you are looking for, you can contact our support and claim it for Free.
  • Can I watch all new movie(s) and serie(s)?
    YES, our team update regularly the library to include all new movies and series (Top 500 imdb). Your playlist will be updated automatically and for Free.
  • Is there the EPG enabled?
    YES, about 80% of world TV Channels provide it.
  • What is Catch-Up?
    The Catch-Up feature allows you to watch any missed live programs aired on your TV channel. If you missed your show/event (favorite match or series episode) you still can watch it anytime you want later within 3 days.
    Note: Not all channels having this feature
  • Can I customize my playlist (TV Channels, Movies, Series)?
    YES, you can contact our support any time to customize your playlist (TV Channels, Movies, Series) for Free.
  • What payment methods are accepted?
    - Paypal.
    - Visa - MasterCard - American Express - Maestro - Discover (Secured by Paypal)
  • Can I cancel my subscription?
    CIVICIPTV offer Free Trial (1 day with unlimited access) for all new clients to test the quality of our service before purchasing a plan.
    However, if you are not 100% satisfied* we can refund you within 7 days.
    (*) proof reason required
  • Can I cancel my order?
    YES, if you have paid for the service but we haven’t activated the service for you within 24h.
  • How to configure my subscription after purchasing?
    One agent from our support team will be available to assist you to easy setup your subscription on your device very easily following few simple steps.
  • Can I get a free trial to test the service?
    YES, as a new client we provide you a Free access to an unlimited account for 1 day (24h).
  • What to do in case of issues?
    Whenever you face troubles and problems do not hesitate to contact our support 24/7 to get a dedicated help and assistance for Free. Contact Support here.
  • Can I use my subscription on two devices or share it with a friend?
    NO! Each account is generated to be used on only 1 device for better performance. Any multi-connecting detected will drive to be blocked without right to claim a refund.
    CIVICIPTV offers Multi-Rooms plans with higher performance and affordable rates which allow you to enjoy on more devices in same time. please contact our support to get your best deal.
  • What devices / OS are supported?
    You can use our service on all major popular devices:
    + Smart TV
    + Smartphone
    + Tablet
    + Computer
    + MAG box
    ...
  • What about Parental control / family safety?
    All our packages and plans DO NOT include any Adult (xxx) Channel or VOD

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