F.A.Q.

  • Answers you need

Frequently Asked Questions

  • What is IPTV?
    IPTV (Internet Protocol Television) is a new technology based on the Internet network that allows you to watch TV and VOD wherever you are without the limitations of traditional materials (dish, antenna, or cable). The main advantages are high quality and low cost.
  • What are the advantages of IPTV?
    IPTV is the future. The main advantage is the high quality with a low budget. You can see any channel from any country. Satellites cannot bring signals from the globe to your geographic location. Also, it gives you the option to watch on any device.
  • What TV channels are included?
    Our plans include all types of channels from all countries and languages to satisfy all genders and ages: News, documentaries, sports, Kids, Music, entertainment, and more. CIVICIPTV provides the ultimate list of premium network channels in the world and the biggest library of exclusive VOD. However, if you do not find what you are looking for, you can contact our support and claim it for free.
  • Can I watch all the new movies and series?
    Yes, our team regularly updates the library to include all new movies and series (Top 500 imdb). Your playlist will be updated automatically and for free.
  • Is the EPG enabled?
    Yes, about 90% of world TV Channels provide it.
  • What is Catch-Up?
    The Catch-Up feature allows you to watch any missed live programs aired on your TV channel. If you missed your show or event (favorite match or series episode), you can still watch it anytime you want within 3 days.
    Note: Not all channels have this feature.
  • Can I customize my playlist?
    Yes, you can contact our support at any time to customize your playlist (TV Channels, Movies, and series) for free.
  • What payment methods are accepted?
    - PayPal.
    - Visa - MasterCard - American Express - Maestro - Discover (Secured by PayPal)
  • Can I cancel my subscription?
    CIVICIPTV offers a 1-Day Trial Plan (24 hours with unlimited access) for all new clients to test the quality of our service before purchasing a plan. However, if you are not 100% satisfied, we can refund you within 3–7 days.
    Read the Refund Policy
  • Can I cancel my order?
    Yes, if you have paid for the service but we haven’t activated it for you within 24 hours.
  • How to set up my subscription after purchasing?
    One agent from our support team will be available to assist you in easily setting up your subscription on your device by following a few simple steps.
  • What to do in case of issues?
    Whenever you face troubles and problems, do not hesitate to contact our support 24/7 to get dedicated help and assistance for Free. Contact Support
  • Can I use my subscription on two devices or share it with a friend?
    NO! Each account is generated to be used on only one device for better performance. Any multi-connecting detected will be blocked without the right to claim a refund. CIVICIPTV offers Multi-Rooms plans with higher performance and affordable rates that allow you to enjoy on more devices at the same time. Please contact our support to get the best deal.
  • What devices and OS are supported?
    You can use our service on mostr popular devices:
    SmartTV, Phone/Tablet, Computer, Firestick, Formuler, Roku, MAG-Box, (and others)
    Android, iOS, WebOS, Windows, (and others)
  • What about parental control and Family safety?
    All our plans are safe, our packages DO NOT include any Adult (xxx) channels or VOD.

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